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Shipping & Returns Policy

Order Delivery & Returns Information

Freight Returns

Here at Fish-Tec Solutions, the best possible care is taken when packing your order.  

We would like to point out that it is the customers responsibility to ensure there are no breakages or missing items at the time of receiving the delivery.

Should goods have been broken or damaged in transit then it is the customers responsibility to contact us immediately. And file a damage claim with the delivery courier at that time. 

Should any Items appear to be missing from your order please notify us immediately upon receiving your order. 

By providing your signature and accepting the items of your delivery, you are confirming that the product has arrived in good condition. 

Please inspect the contents prior to signing for it, if the packaging is damaged in any way.

It is at Fish-Tecc Solutions’ sole discretion to replace a damaged items after the customer has received and signed for it. Fish-Tec Solutions must authorise any returns otherwise they may be declined and returned to sender.

Please select your purchase items carefully, as once a product has been paid for, and goods received in working order, you will not be eligible for refund or exchange. Freight expenses on warranty claims will not be covered by us.

Any claims of breakage or short supply issues need to be made within 8 hours of the original signed delivery.